Or book a return pick up via NinjaVan (Klang Valley), Grab (Malaysia) or Jifee - SF Express (Brunei).Īny additional items delivered with your order (i.e. Drop off at PosLaju/NinjaVan/JnT (Malaysia), PostCo/CollectoCo (Klang Valley), and Jifee - SF Express (Brunei). Pack your item (with its original packaging and tags intact) together with the returns slip and invoice (Seller only) into your ZALORA delivery package and submit your return request online. Only for returnable Beauty items, returnable Lifestyle category, Fine Jewellery, and Electronic Accessory items, returns are only applicable if the product is in its original packaging, unopened, unused, and with seals and tags intact. Due to final clearance, hygiene concerns or supplier requests, certain items are non-returnable, non-refundable, and non-exchangeable. All other category items: within 30 days from the date of delivery Lifestyle category items and fragrances: within 15 days from the date of delivery. Pre-loved & fine jewellery category items: within 7 days from the date of delivery. Luxury category items: you must include an unboxing video prior to your return. Enjoy the flexibility of our free returns policy!
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